Organisational Knowledge Certification Malaysia

ISO 9001:2015 - Managing Organisational Knowledge

: Category: Knowledge Management; 23 November 2018; Hits: 4797

ISO 9001, the world’s leading quality management standard, has undergone significant changes. The latest version of the Quality Management Systems Standards ISO 9001:2015 now includes a section that specifically deals with Organizational Knowledge Management Systems (para 7.1.6). Within Paragraph 7.1.6, it defines the requirements for the handling of the organizational knowledge, which requires an indication of how an organization:

Determines the knowledge necessary for the operation of processes and for achieving conformity of products and services
Maintains knowledge and make it available to the extent necessary
Considers the current organizational knowledge and compare it to changing needs and trends
Acquires the necessary additional knowledge

This module has been implemented in order to ensure organizations are insulated to a degree from the increasingly complex business environment, where the volatility, uncertainty, complexity and ambiguity are rapidly increasing.

Clause 7.1.6 ‘Organisational Knowledge’

Knowledge Management Malaysia

Organizational Knowledge is defined as knowledge that is specific to the organization, gained by experience and is used to achieve the organization’s objectives. Below are some examples of different types of organizational knowledge

Where is ‘Organisational Knowledge’? (Examples)

In order to effectively manage your organizational knowledge, the below model provides a structured system in order to do so, and remain in compliance with this new ISO 9001:205 requirements.

RESOLUTION

4 steps to manage your organisational knowledge